Question 1

How does pick-up and drop-off work?

Accepted Answer

If you select the 6-7 PM pick-up slot, please have your items ready and placed by your front door by 6 PM. We will arrive sometime between 6-7 PM. If you select the 7-8 PM time slot, your items must be out by 7 PM.

If you are dropping items off to us, you may do so anytime between 6-7 PM or 7-8 PM and simply leave them by our front door.

All items will be returned (or ready for pick-up) by 7 AM the following morning (unless otherwise discussed), so your little one's seat is clean and ready for the day!

Question 2

What types of products do you use to clean car seats?

Accepted Answer

Your child's safety always comes first. We only use baby and eco-friendly cleaners that are:

* Non-toxic & gentle for little ones
	* Free from harsh chemicals, bleach, and fragrances
	* Safe for fabrics, straps, and buckles
	* Approved for use according to each manufacturer's manual

Question 3

Why do you only pick-up/drop-off 15+ miles away on Friday and Saturday nights?

Accepted Answer

We have two little ones of our own and schedules are often based around them and their activities. Hours may vary during summer and breaks.

Question 4

What if I don't see an item that I want cleaned on your list of services?

Accepted Answer

Please feel free to message us at (520) 201- 3744 with any questions or requests you may have.

Question 5

What is Tucson Car Seat Medic's policy on last-minute cleaning appointments?

Accepted Answer

For cleanings scheduled with less than 24 hours' notice, there's an additional $15 fee that customers must select as an "Add on." This ensures expedited, high-quality service. Whether booked in advance or last minute, our priority is safe and clean car seats!

Question 6

Where are you located so I know how to calculate mileage?

Accepted Answer

The general address of our business location is:

W. Sunlit Peak Dr. 
Tucson, AZ 85742

You will receive exact address for drop-off/pick-up after booking.

Question 7

Are you insured?

Accepted Answer

Yes! Thank you for asking!

Question 8

What if my child has an accident, makes a messy, vomits, or leaks any bodily fluid on their car seat?

Accepted Answer

You must select the "Sick Appointment" under our services offered and then add "1 Car Seat Detail" or you can first select "1 Car Seat Detail" and then add "Sick Appointment" as an add on for an additional $15. If you are also needing this to be scheduled the same day due to a messy, then you must select "Same-Day Cleaning" for an additional $15. If you have a "sick" seat and need it to be cleaned the same day (returned next day) then this is a total of $30 in additional fees added to your car seat cleaning.

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